True luxury is not having to think about anything at all. DMC World offers VIP assistance – a personal service that accompanies you from the moment you arrive to the final minute of your stay. We take on the planning, the coordination and the resolution of every question, so that your time stays devoted to what genuinely matters.

The service is designed for executives, official guests, public figures and every client who expects flawless service, discretion and an immediate response to any change.

1. What VIP Assistance Includes

1.1 A Personal Welcome

We meet you and your guests at the airport, the railway station or the hotel. We track your flight in real time and wait for you however late it may be – with no limit on waiting time. Where available, and if you wish, we also assist with the additional VIP facilities offered by the airport in question.

1.2 Luxury Transport

You travel in cars from our premium fleet – around 20 luxury Mercedes S-Class and Mercedes E-Class vehicles, as well as the Mercedes V-Class for groups. You can read more about the transport on our Limousines & Chauffeur Services page.

1.3 Coordinating Your Schedule

We arrange your meetings, transfers and reservations into one clear and realistic schedule. If a meeting moves or runs over, we rearrange everything that follows, without you having to give it a thought.

1.4 Reservations and Special Requests

Restaurants, accommodation, cultural events, gifts for partners or specific personal requests – our team takes care of the arrangements and lets you know once everything is in place.

2. Who VIP Assistance Is For

2.1 Business Leaders and Managers

For executives whose diary is booked to the minute, VIP assistance brings calm and efficiency. The service is a natural extension of our corporate services.

2.2 Official Guests and Delegations

For visits by official guests and delegations we provide a coordinated welcome, transport and on-the-ground support. Take a look at our Premium VIP Delegation Visits as well.

2.3 Private Clients

For private clients travelling on holiday or for a personal occasion, VIP assistance turns the whole stay into a completely carefree experience.

3. The Principles of Our Service

3.1 Discretion

We work with clients for whom confidentiality is paramount. Information about your journey and your schedule is used solely to deliver the service.

3.2 A Swift Response, 24/7

Our team is available 24 hours a day, 7 days a week. Whether it is a change to a flight or an urgent request late at night, we respond quickly.

3.3 Communication in Your Language

Our staff communicate in Bulgarian and English, and for the fastest possible contact you can write to us on Viber, WhatsApp or Telegram.

3.4 Attention to Detail

We remember your preferences and apply them to every journey that follows. In the car, a baby cot, a child seat and a booster seat are provided free of charge.

4. VIP Assistance as Part of a Complete Solution

4.1 Accommodation of the Highest Class

Combine VIP assistance with luxurious accommodation, selected to match your requirements.

4.2 Flights and Transfers

We arrange your airline tickets and premium VIP transfers as one seamless whole, so there is no gap between the stages of your journey.

4.3 Events and Free Time

From a corporate dinner to a premium tour on your free day – we assist with everything that makes your stay complete.

5. How the Arrangements Work

5.1 Your Enquiry

Send us an enquiry through our contact form with your dates, the number of guests and your main requirements.

5.2 An Individual Offer

We do not publish fixed prices, because the scope of VIP assistance differs for every client. We prepare an individual offer that reflects your schedule and the level of service you require.

5.3 Delivery and Constant Contact

Once you confirm, we assign you a named contact who stays in touch with you throughout your stay. No prepayment is required.

6. What VIP Assistance Looks Like in Practice

6.1 Before You Arrive

Before you even set off, we confirm your schedule, your preferences for transport and accommodation and any special requirements. You receive clear information about who will meet you, where and at what time.

6.2 On the Day of Arrival

We meet you at the terminal exit, take your luggage and accompany you to the car. On the way to your hotel we brief you on the days ahead and answer any questions.

6.3 During Your Stay

Your named contact is available by telephone and in the messaging apps. If you would like a change to the schedule, a new reservation or help with an unexpected commitment, one message is all it takes.

6.4 On Departure

We arrange your airport transfer with time to spare and see you off at the terminal. We note your preferences so that we can welcome you even better prepared next time. For longer visits of an official nature, take a look at our Premium VIP Delegation Visits service.

6.5 A Flexible Scope

VIP assistance can be booked for a single airport welcome, for one day of meetings or for your entire stay. The scope is defined entirely by your needs.

6.6 One Point of Contact

Instead of coordinating separate suppliers for transport, accommodation and reservations, you have one partner and one named contact. That saves time, removes the risk of misunderstandings and lets you concentrate on your meetings, your events or your holiday, while everything else is in safe hands.

7. Frequently Asked Questions

What exactly does VIP assistance include?

The scope is defined by your needs – the welcome, luxury transport, coordination of your schedule, reservations and special requests.

Can you meet me at the airport if my flight is delayed?

Yes. We track your flight in real time and wait for you with no limit on waiting time.

Do you work at night and on public holidays?

Yes. Our team is available 24/7.

How much does VIP assistance cost?

The price is set individually according to the scope of the service. Send us an enquiry for an individual offer.

Can I book the service for my own guests or partners?

Of course. Many clients use VIP assistance to welcome and look after their own partners and guests.

8. Send Us an Enquiry

Tell us about your journey or your visit and we will come back to you within 2 hours. Do explore all the premium services of DMC World. Always on Your Side.

You can also write to us directly on Viber, WhatsApp or Telegram, in English or Bulgarian. Our team is available 24/7 and will discuss the scope of the service with you – from a single airport welcome to complete care throughout your stay in Bulgaria or in a selected destination worldwide, tailored entirely to your requirements.